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Why do incompetent providers think they are competent?
Monday 19th February 2018
In a recent video published by TED-Ed, an extension of the hugely popular TED organisation who distribute influential videos, they discussed ‘why incompetent people think they're amazing’.
The video explains that people are not very good at self-evaluation and overestimate their own abilities – the Dunning-Kruger Effect.
It states that those “with the least ability are often the most likely to overrate their skills to the greatest extent” and that we are all most vulnerable this delusion “because we all have pockets of incompetence we don’t recognise”.
The video begins its conclusion by asking what can be done to find out actually how good you are at various things. The answer is to keep learning, but also to gain feedback from other people.
This helpfully explains our purpose within the fire industry. The BAFE developed schemes are used by Certification Bodies to independently evaluate a company’s competency to provide a specific service. This third party evaluation accurately states their ability and offers independent evidence of this. Third party certification to a BAFE scheme is an extremely significant executive decision and demonstrates a willingness to be prepared to accept any “pockets of incompetence”, learn from this and continue to operate as a competent provider.
The full video TED-Ed video ‘why incompetent people think they're amazing’ can be seen here:
Video Link: https://www.youtube.com/watch?v=pOLmD_WVY-E
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