BAFE FAQs

How can I make a complaint?

Complaints must be made in line with our Complaint Resolution Process document available using the link below. Please review this prior to contacting the appropriate body.

Please note
Reporting any issues regarding a BAFE registered organisation or Certification Body licensed by BAFE must be able to evidence avenues documented in the complaints resolution process have been fully exhausted to rectify the issue prior to contacting BAFE (depending on the nature of complaint). If this is not evidenced, this may result in the complaint being rejected.